FAQs

 

About the review

1. How do I know if I am eligible for a $2,500 ex-gratia payment for the period between 2010 and 2013?

To be eligible for a one-off payment, you must have been employed in a GRIA-covered salaried store team member role for a period of six months or more, in any of the Woolworths Supermarkets, Metro and BIG W, and previously Woolworths Group-operated Dan Murphy’s and BWS businesses in the period from 1 January 2010 to 8 September 2013.

2. How is the Salaried Team Pay Review progressing?

We have completed our review and made back payments to affected salaried store team members in our Supermarkets, Metro, BIG W and previously Woolworths Group-operated BWS and Dan Murphy’s stores for a 6 year period from September 2013 to September 2019.

For the period from mid-2013 back to the commencement of the GRIA in January 2010, we do not have roster or time and attendance records for each individual salaried store team member. Therefore, it is not possible for us to determine whether there were in fact any payment shortfalls for team members during this period, and if so, which salaried team members may have been affected by any payment shortfall, and by how much any individual salaried team member may have been affected. In these circumstances, we have made the decision to treat all of our current and former salaried GRIA covered store team members in the same way, by making an equal one-off payment of $2,500 (plus superannuation) to each team member who was employed in a Supermarket, Metro, BIG W or previously Woolworths Group-operated BWS or Dan Murphy’s store for six months or more at any time from January 2010 to September 2013.

We will contact each of our current team members who are eligible to receive an ex-gratia payment directly and we will be in a position to process these payments before the end of 2021. Former team members will be contacted directly from December 2021 through to January 2022. If you don't hear from us by the end of January 2022, please email us at salariedteampayreview@woolworths.com.au.

3. I’ve received my back payment, but I have questions and I’d like more information - what can I do?

In addition to your outcome letter, you will have received a Team Member Guide. The Guide tells you how to get in contact with the STPR Team if you have any queries or concerns. 

If you would like to speak to a member of the STPR Team or you would like to know more about the calculation of your outcome, you can send us an email at salariedteampayreview@woolworths.com.au. Your email should include the following information: 

  • full name;
  • former employee / payroll ID;
  • nature of your query. 

This information will help us respond to your query in an accurate and timely manner. We will aim to respond to your query within 14 business days.

4. I’m unhappy with the STPR review - what should I do?

We have established a review process to give our current and former team members an avenue for raising any queries or concerns in relation to the STPR process, including the outcome of the STPR review. 

We are hopeful that most queries can be resolved by the STPR Team in the first step of the review process. But, if this is not possible, we will escalate any query or concern in line with the steps below:  

  • Step one: If you have any query or concern about the STPR review (including your outcome), please send an email to the STPR Team at salariedteampayreview@woolworths.com.au. The STPR Team will aim to respond within 14 business days. 
  • Step two: If the STPR Team cannot resolve your query or concern, we will escalate it to PricewaterhouseCoopers (PwC) if it relates to the calculation of your outcome. PwC will endeavour to explain the calculation of your STPR outcome in detail.
  • Step three: If PwC cannot resolve your query or concern, or if it relates to an issue other than the calculation of your STPR outcome, we will escalate it to the Employee Relations Team. The Employee Relations Team may escalate the matter to senior leaders as part of this step. The Employee Relations team will respond to you and aim to resolve your query or concern. 
  • Step four: If the Employee Relations Team cannot resolve your query or concern, you can choose to have your matter referred to Mr Greg Harrison, a workplace relations expert and former member of the Fair Work Commission, for an independent external review.

5. When will you finish the STPR review?

We have completed our review and made back payments to affected salaried store team members in our Supermarkets, Metro, BIG W and previously Woolworths Group-operated BWS and Dan Murphy’s stores for a 6 year period from September 2013 to September 2019.

6. How is the ALH review progressing? I am a former team member and I would like to know more?

Woolworths do not support queries for ALH Group team members who are part of the Endeavour Group. Endeavour Group will be in contact with any current team members that are due a payment prior to Christmas 2021 and past employees as soon as practicable thereafter. 

Should you require access to your Time and Attendance or Payroll records you will need to request these by email to salarypayreview@alhgroup.com.au.

7. What steps have you taken to ensure salaried team members aren't still being underpaid?

We have processes in place to ensure our team members’ pay arrangements are correct and compliant moving forward.

We have evaluated our store team salaries to ensure they're compliant against the General Retail Industry Award. Where necessary, we have increased salaries and introduced additional allowances. 

We have also developed and communicated new rostering principles. We will conduct regular checks on the specific rosters worked by our salaried team members to ensure their pay is high enough against the Award.

If you are a current team
member, please go to
WoW People Portal

 

If you are a former team
member, please use the
Former Team Contact Form