FAQs

 

About the review
 

1. How is the Salaried Team Pay Review progressing?

We are conducting our review in stages in order to be able to make back payments to our affected salaried team members as quickly as possible. 

We have completed the first phase of our review and made back payments to affected salaried store team members in our Supermarkets, Metro, BIG W, BWS and Dan Murphy’s stores for a 4.5 year period from March 2015 to September 2019. Since announcing the Salaried Team Pay Review in October 2019, we have made back payments to affected salaried store team members totalling $260 million, including interest and superannuation. 

We recently commenced the next phase of our review covering the period prior to March 2015 in Supermarkets, BIG W, BWS and Dan Murphy’s. We aim to be in a position to communicate the outcomes of the next phase of our review to salaried team members before the end of this calendar year (2020), but we still have a lot of work to do before then. 

We will keep our team members updated as our review progresses. If team members have any further questions in the meantime, we encourage them to contact us by email at salariedteampayreview@woolworths.com.au.


2. I’ve received my back payment, but I have questions and I’d like more information - what can I do?

In addition to your outcome letter, you will have received a Team Member Guide. The Guide tells you how to get in contact with the STPR Team if you have any queries or concerns. 

If you would like to speak to a member of the STPR Team or you would like to know more about the calculation of your outcome, you can send us an email at salariedteampayreview@woolworths.com.au. Your email should include the following information: 

  • full name;

  • former payroll ID;

  • nature of your query. 

This information will help us respond to your query in an accurate and timely manner. We will aim to respond to your query within 14 days. 


3. I’m unhappy with the STPR review - what should I do?

We have established a dispute resolution process to give our current and former team members an avenue for raising any queries or concerns in relation to the STPR process, including the outcome of the STPR review. 

We are hopeful that most queries can be resolved by the STPR Team in the first step of the dispute resolution process, but if this is not possible, we will escalate any query or concern in line with the dispute resolution steps below:  

  • Step one: If you have any query or concern about the STPR (including your outcome), please send an email to the STPR Team at salariedpayteamreview@woolworths.com.au

  • Step two: If the STPR Team cannot resolve your query or concern, we will escalate it to PricewaterhouseCoopers (PwC) if it relates to the calculation of your outcome. PwC will endeavour to explain the calculation of your STPR outcome in detail.

  • Step three: If PwC cannot resolve your query or concern or if it relates to an issue other than the calculation of your STPR outcome, we will escalate it to the Employee Relations Team. 

  • Step four: If the Employee Relations Team cannot resolve your question, query or concern, you can choose to have your matter referred to Mr Greg Harrison, a workplace relations expert and former member of the Fair Work Commission, for independent external review. 

We encourage our team members to use the avenues available for resolving queries or concerns in relation to the STPR review process.


4. When will you finish the STPR review?

We remain focused on addressing all payment shortfalls as quickly as possible. 

We have completed the first phase of our review in relation to salaried team members working in Supermarkets, Metro, BIG W, BWS and Dan Murphy’s stores for a 4.5 year period from March 2015 to September 2019. 

We recently commenced the next phase of our review covering the period prior to March 2015 in Supermarkets, BIG W, BWS and Dan Murphy’s. We aim to be in a position to communicate the outcomes of the next phase of our review to salaried team members before the end of this calendar year (2020), but we still have a lot of work to do before then. 

We will give our team members an update on our progress at the end of October 2020.


5. How is the ALH review progressing? I am a former team member and I would like to know more?

The ALH review is continuing across both retail and venue sites, with an update planned towards the end of 2020. 

In the meantime, we encourage former salaried ALH team members to register their contact details by clicking the registration link above or by sending an email to the STPR Team at salariedteampayreview@woolworths.com.au.


6. What steps have you taken to ensure salaried team members aren't still being underpaid?

We have a plan in place to ensure our team members’ pay is correct and compliant moving forward.

We have evaluated our store team salaries to ensure they're compliant against the General Retail Industry Award. Where necessary, we have lifted salaries and communicated rostering principles. 

We will conduct regular checks on the specific rosters worked by our salaried team members against the relevant Award.




Who's involved in the review?
 

7. Who is involved in the review?

We are reviewing all current and former team members who worked in salaried store roles in all of our retail businesses across the Woolworths Group. The following salaried store teams are in scope for our review:

  • Woolworths Supermarkets

  • Metro

  • BIG W

  • BWS

  • Dan Murphy’s

We will also perform checks across other teams covered by awards within Woolworths Group to ensure we’re compliant with the relevant modern awards. 

If you worked in a salaried store role during this period, but you have since moved to another role, the shifts you worked in the salaried store role will be reviewed.


8. Who is not involved in the review?

As we are conducting this review to ensure compliance with modern award obligations, the following roles will not be considered in our review:

  • EA Roles: Awards do not apply to team members who are covered by and paid under an Enterprise Agreement.  

 

  • Salaried Roles which are not covered by a modern award, for example many Support Office team members

  • Countdown: Store teams in New Zealand because they are not covered by a modern award under Australian law.

 

 

  • Asia: Our team in Asia will not be considered in the review because they are not covered by a modern award under Australia law.

 


9. How will I know if I am not involved?

If you are or were a store salaried team member and have not been contacted directly by Woolworths Group by the conclusion of the review then you were not in scope for the review.

We expect to finalise the full review for all Group businesses by the end of this financial year.

If you would like to make an enquiry, you can do so through our dedicated website (woolworths.my/salariedteamreview).


10. Are former team members involved?

Yes, we are reviewing all current and former team members who have worked in salaried store roles in all of our retail businesses across the Woolworths Group. If you recently left Woolworths, you will be considered in the review and eligible to receive a back payment if you were affected during your time with us.


11. How will former team members be notified?

We will make every effort to contact former team members who are in scope for the review. We also encourage former salaried store team members to make contact with us by visiting team.woolworths.com.au if they wish to provide updated contact details.


12. I have recently stepped down from an award-covered salaried role, how will this impact me?

You will be considered in the review and eligible to receive a back payment if you were affected during the time you spent in that role - even if you have since stepped down, moved roles or left Woolworths.


13. I have worked in an award-covered salaried role in more than one business in the last two years, how will this impact me?

If you have worked in a store salaried role in another one of our other retail businesses in the last two years, such as BWS, Dan Murphy's or BIG W, then we will also review the remuneration paid to you during your time in all relevant roles.

This means, if you have worked in a relevant role in one or more of our businesses, for example, Supermarkets and BWS, then you could potentially receive one payment as part of the Woolworths Supermarket Review, and another payment as part of the BWS Review.




I'm involved in the review - what next?
 

14. How will I know if I am involved in the review?

As our review progresses, we will contact team members who may be affected to provide more information about the review. If you are currently employed within Woolworths Group, you will be contacted by your Line Manager with more information.

You can confirm your correct contact details by checking and updating your SuccessFactors contact details.


15. How do I find out how much money I’m owed?

An in-depth review of the remuneration paid to our salaried store team members against the GRIA has begun. At this stage, we are not in a position to say with certainty who has been affected or to what extent. 

If you are in scope for the review, we will contact you directly. We expect the full review to be finalised by the end of the financial year (F20). 


16. How is my payment calculated?

We are looking at the hours you have worked and comparing what you were paid against what you were required to be paid under the GRIA. This includes an assessment of ordinary rates of pay, penalties, overtime, loadings and allowances. 

If there is a gap, we will make a payment to rectify it, plus interest and all necessary superannuation contributions


17. Will I get paid interest?

Yes, interest will be payable on back payments.


18. How can I get more information on the review moving forward?

Visit woolworths.my/salariedteamreview for all the up to date information.


If you are a current team
member, please go to
WoW People Portal

 

If you are a former team
member, please use the
Former Team Contact Form