Dear current and former salaried team members,
We unreservedly apologise after a review found many of our salaried store team members working in Woolworths Supermarkets and Metro stores have not been paid in full compliance with the General Retail Industry Award (GRIA).
We began the review earlier this year after the implementation of a new Enterprise Agreement (EA) in Woolworths Supermarkets and Metro stores. The review highlighted an inconsistency in pay for a number of salaried store team members compared to team members paid under the new EA.
Annual salaries for store team members are set to cover ordinary working hours and reasonable overtime. However, team members are entitled to be paid the higher of their contractual salary entitlements, or what they otherwise would have earned for actual hours worked under the GRIA.
The review has found the number of hours worked, and when they were worked, were not adequately factored into the individual salary settings for some salaried store team members.
The more than 100,000 team members who are covered by our Enterprise Agreements are not affected.
The review is being extended to all Woolworths Group businesses to ensure that all relevant awards requirements have been met for salaried team members.
As a business we pride ourselves on putting our team first, and in this case we have seriously let you down.
Woolworths Group is committed to fully rectifying payment shortfalls and an extensive plan is in place to ensure award covered salaried team members’ pay is correct and compliant in the future.
We unreservedly apologise to all affected team members and are deeply sorry for not paying them their full entitlements.
The highest priority for Woolworths Group right now is addressing this issue, and ensuring that it doesn’t happen again.
If you think you might be impacted by this pay review, we encourage you to read through the FAQs for more information.
We would also encourage you to register your up-to-date contact details on the website, so we can make contact with you if we have updates to share on your salary review.
We thank you for your patience as we work through this process.